‘Covid Fear Made Me See Mall Customers As Live Viruses’

Meera Singh, 36, who worked as a cashier at an upscale shopping mall in Gurgaon, explains why she quit her job in Delhi-NCR and went to her native place in Deoghar

I moved to Delhi-NCR in 2007, and in 2015 I joined Sapphire Mall, Gurugram as a cashier for a boutique with international clientele. Besides managing the clients, I handled their GST and other finance-related bills for the boutique. It was a comfortable job till the pandemic struck in March 2020. In June the same year, I decided to quit, and return to my native place in Deoghar (Jharkhand). In spite of several calls to rejoin work, I have no plans to return to Delhi. Let me explain why.

When the pandemic struck, no one had any idea what was going on or what was the way forward. We wondered what the future held finance-wise or when the lockdown would get over. From March 23 (when the lockdown was announced) until June we were on tenterhooks.

Even when the Unlock began, and I rejoined work, it was stressful. In every shopper who came in I saw a potential virus carrier. And since I was the one at the forefront handling cash (cash would be transferred from one hand to another) I felt I was under a lot of risk. Our international clientele base (mainly NRIs) also left me worried, because it were people who travelled from the West to India were considered the biggest risks.

Even though we followed all Covid protocols to the tee, like regular sanitisation, wearing masks, maintaining social distancing, the virus was making its way into people’s lungs and lives. The media reports of crowded hospitals and overflowing crematoriums made it worse. With the constant pressure of staying safe in a public place, the stress soon began to tell.

Finally when talks of a pay-cut began doing the rounds, my husband and I decided it was not worth the risk. The pandemic had taught us about the fragility of life; I didn’t want to be away from my children, who were with their grandparents, or my ageing parents and in-laws anymore.

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First my husband, an engineer, left for our hometown and I followed shortly after on June 21. It required some effort to manage a seat on the flight from Delhi to Patna. A fortnight was spent in quarantine and then I started thinking about the future. With my expertise in handling retail business at a big mall in a big city, I decided to start my own retail business.

In September 2020, I opened up a small unit that sell cosmetics, and other knick-knacks. I feel I am more in control here because unlike in Gurugram, people who come to my shop are part of a tight-knit community and listen to us more readily when we suggest they follow Covid measures. Plus, you feel secure that your family is right there and you don’t need to travel (which is a huge fight in itself in these times) anywhere. And most importantly, I get to be with my children every day. There’s no wealth in the world bigger than the health and happiness of your kids and other family members.

As Told To Yog Maya Singh

Virus Is There, Fear Is Gone

In social sciences and critical theory this would be called a kind of epistemological rupture. A break in time, in self consciousness, collective understanding and individual and public perception. A certain paradigm shift.

By all accounts, in terms of human behavior in public places, especially by the poor in the margins, the widespread fear, phobia and terror of the deadly and killer Coronavirus seems to have passed. In simpler terms it can be stated that the fear has gone, even though the virus remains alive, and blooming. And it is both good and bad news at the same time.

Good news because the hustle and bustle in public places seem to have come back with a fervour and passion which seems to have reaffirmed the strong human will to survive and live and perhaps enjoy, even in the worst case scenario. Large parts of urban settlements, be it bustling tier two towns in north India, or metros like Delhi, Kolkata and Mumbai, thousands seem to be stalking colourful market places, savouring street, including ‘Chinese momos & chowmein’, cooked on roadside carts, smoking and hanging out. Apparently, there is nothing like a mass killer pandemic on the loose lurking in god knows which nook and corner. All izz well!

The fatigue of the lockdown, the slow despair of the extended quarantine, the holed-up compulsion of the four walls, the prevalence of distress, disease and death everywhere as visible and invisible ‘atmospherics’, the ring tone warnings about the virus on phones, the imposed isolation and fear of travel and movement, has recoiled. The closed borders and markets, the shut offices, malls, the Metro or local trains not running anymore, has all deeply impacted the social consciousness of communities in urban centres. Especially of the working class.

The dark irony is that this just might not end in 2020, which has been largely a bad year, and might extend up to the next year also. This seems to be the universally depressing public perception.

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Already, around 29 lakh people are infected in India, with over 60,000 dead. This might touch many more thousands and lakhs by the end of September. The health infrastructure has not really showed signs of radical improvement, especially in terms of affordable healthcare, and the vaccine still seems elusive. Media reports say at least 18 million salaried employees lost jobs in India till July. The curve has certainly not flattened and is rising exponentially and dangerously.

In rural India, for instance, especially in the Hindi heartland where millions of workers migrated from urban cities due to lockdown and the near absence of affordable health infrastructure, there might be a volcanic explosion one day. With no ground reporting, and now floods in several states, it will a sad situation.

Even the most optimistic supporters of the current regime cannot claim that the Indian government, with its huge population, is anywhere close to declare that, okay, hereto, be safe and cautious, but there is nothing to fear. We have controlled the pandemic. Now we will shift focus to the economy and charge full steam ahead to turn the graph of the collapse around and mark a decisive paradigm shift. Nothing of that sort seems to be in the cards in the near future or later.

Surely, India will not be able to declare a Covid-free society as many Scandinavian countries, France, New Zealand, South Korea, Taiwan, Singapore, even many parts of China and Europe, have declared. India will continue to do what it knows best – fudge, flounder, hesitate, remain trapped in forebodings, and generally lacking the strong will or structure to stop and control the pandemic once and for all, despite our brave and resilient doctors, nurses and healthworkers, especially in the government sector. Many of them have fallen in the line of their duty.

In this context, people seem to be braving it out. The small carts, paan-cigarette shops, the man on a cycle selling fried snacks, the man selling vegetables, the painter, the plumber, the electrician, all seem to be turning the corner. Or else they will just die, if not by the disease, then by hunger and helplessness.

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So people are thronging the markets, not just the small town markets but also the crowded hubs of large cities, shopping and window-shopping. Indians love melas and there is one in every locality now. The youth are sitting inside closed air-conditioned restaurants. Some are smoking out in the open, sitting close to each other, happy in their defiant and dreamy youth. It is infectious, this sudden collective joy to be out in the open, the smells and flavours of the old life. Social distancing and masks have disappeared from fatigue.

Indeed, you can’t but smile in appreciation when you realise that the lethargy and isolation have really got to the people, and they want a break. Life and bonhomie is as normal as before, on the streets and in tea shops. For all you know, the pandemic was just a hoax.

But that is not the truth. Tens of thousands of migrant workers have reached their stagnating villages and small towns, and with no economic or health infrastructure, how will they cope with their daily lives, remains a conjecture. In large cities and their suburbs, the thousands who would throng to the mahanagar for work daily, are stuck in their homes with no work because the local trains and buses are not running.

In this terrible and relentless scenario, indeed the fear may have gone, but the virus remains out there as a silent and stated killer. In the life of a country, this is both a happy and a tragic dilemma.

‘Covid-19 Has Taught Us Valuable Business Lessons’

Sachin Kumar (25), a Cyber Café owner in Moradabad, UP, had to shut shop for three months after the district became a Covid-19 Hot Spot. With the start of Unlock, Kumar is picking up the pieces with hope

My business was dependent on people who wanted a secure future. I run a cyber café which also helps in filing online application in government offices for various documents. Before Coronavirus hit us, it was a hub where youngsters would come for buying and submitting exam forms. Many would apply for PAN cards after they got their first job, some applied for passports, driving licenses or its renewal. The pandemic taught me that nothing is certain. Right now, just about surviving is my only objective.

I had started my cyber café in Moradabad (Uttar Pradesh) two years ago and had even hired a person to help me out. But after this district turned a hotspot for Covid-19, strict lockdown meant my business nosedived. Now with Unlock process, we are picking up the pieces with hope. I believe things will keep getting better with each passing day. If people follow all the social distancing norms, businesses will restart again. We all need it.

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I reopened my café on July 1, after remaining shut for nearly three months. Since then we have 20-25 people coming in every day. It used to draw nearly 200 people earlier. But I like to see things positively. If right at the beginning of Unlock we are able to draw 10% of the business, in a year or two we should get back to pre-pandemic level. Things never remain the same, but love and support from family means we can overcome this together. The business community too needs to come forward as a family to support each other.

I take care to practice social distancing norms in my café. Only one person is entertained at a time and only people wearing masks are allowed in. I wipe my counter with surface sanitizer after every interaction. We have bought a 5 litre bottle and though it comes at a high cost (₹900), I don’t want to take any chances either for me or my customers. We mop the floor with disinfectants at regular intervals. Plus, we also have a thick plastic curtain that is being used in most shops to ensure distancing.

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Earlier, the times when Board results were announced, it was brisk business for us. My shop would be swarmed by schoolchildren and their parents; this year that excitement was missing. Most of them called me on the phone to check their results or did it on their own smartphones.

We also used to earn a lot from money transfer, sale of offline forms, sale of government and private sector jobs, lamination, challan submissions, application for licenses and passports etc. Now, no one is coming to buy new forms, or filing online applications.

Yet, it is nice to see that despite the uncertainty people haven’t stopped studying and many of them come for getting study materials ‘Xeroxed’. I feel education is an essential thing and people aspiring for a better life will also never stop, so I feel as soon as this pandemic is under control, businesses like ours will be one of the firsts to get back on its feet.